Returns & Exchanges
CalDigit offers a 30-day return policy for products purchased directly from our US web store, ensuring you have the right high-performance connectivity solutions for your workflow. All returned items must be in their original packaging with all included accessories to be eligible for a full refund.
Request Authorization
Contact our support team to obtain a Return Merchandise Authorization (RMA) number, which is required for all returns to be processed.
Prepare Your Package
Securely pack the device in its original box, ensuring the RMA number is clearly marked on the outside of the shipping carton.
Ship the Item
Send the package to our California warehouse using a trackable shipping service to ensure safe delivery and verification.
Inspection and Refund
Once received, our technicians will inspect the hardware for completeness, and your refund will be issued to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing